If you need assistance tracking your order, we are here to help.

Often, tracking numbers take up to two days to update. We thank you for your patience as we work with our carriers to provide you with the fastest shipping possible.

If you purchased your item from one of our approved vendors, be sure to check your email for an order confirmation. Often, this includes the tracking information for your order, you can also reach out to them directly.

If you are unable to find this information, please email our customer service team at info@bathonomy.com and we will be glad to assist you with tracking your order. Please include your order number in the email so we can locate and track your order for you.

These carriers, while extremely reliable, generally take more time in transit than a normal UPS or FedEx package would. Additionally, their tracking methods may differ from standard parcel carriers.

Freight carriers will often give you a phone call to schedule a delivery appointment for your order. This allows you the flexibility to receive your item when it is convenient for you.

Of course, you can also reach out to the carrier to set this appointment yourself as well.

If you are unsure which carrier your order shipped with, or need the tracking number (referred to by freight carriers as a "PRO" number), please do not hesitate to reach out to our customer service team with your order number.

To cancel an order, please reach out to the saler you purchased from. They will be able to cancel your order and issue your refund.

If you purchased your item directly from bathonomy.com, please do not hesitate to reach out to our customer service team with your order number.

Please note that if your item has already been shipped, it will not be possible to cancel your order. If this is the case, please reach out to the saler you purchased from to open a return request for a refund.

Our customer service hours are:

Monday - Saturday 8:00 AM to 6:00 PM EST

You can reach our team at:

info@bathonomy.com

We apologize for any damages to your order! This is not the experience we want you to have with our products.

The fastest and most reliable way to receive a replacement unit is to contact the saler you purchased your item from. They will be able to assist you with their specific policies.

If your item was purchased directly from Bathonomy.com, please email our customer service team at info@bathonomy.com to open a ticket. Please provide the following information in the email:

- Order number

- Photo(s) of damaged product

Bathonomy's policy for a replacement item due to damages is 30 days from the date of delivery. You can read our full return policy here.

We apologize for any missing parts, and are happy to assist you.

You can find part information by clicking the "Parts & Support" link at the bottom of your item's product page.

If you are unable to find what you need, please email our customer service team at info@bathonomy.com to open a ticket. 

Please provide the following information in the email:

- Order number

- Description of missing part(s)